Consent and disclosure
Open every call with clear disclosure and opt-out options. Make sure consent is stored and easy to retrieve.
- Announce the agent and the purpose of the call within the first 10 seconds.
- Offer an easy path to a human representative at all times.
- Document consent for regulated workflows and audits.
Escalation playbooks
Build escalation into the conversation flow so complex or emotional moments move to a human quickly.
- Trigger handoff on negative sentiment or compliance flags.
- Provide agents with a clear escalation summary for faster context.
- Limit the number of retries before escalation.
Multi-model voice stacks
High-quality voice matters for trust. We design stacks that support multi-model voice systems (including ElevenLabs) with monitoring and QA.
We test tone, clarity, and latency across devices before full launch.
Quality assurance
Every voice deployment should ship with QA scorecards and ongoing review. Track call outcomes, compliance checks, and customer satisfaction signals.
